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Q1.
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How
will my driver find me when I arrive at Orlando International
airport
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Q2.
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How
will I find my driver when I get to the Orlando airport?
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Q3.
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I
need transportation to Disney World. How
long does it take from the Orlando airport
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Q4.
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I'd
like transportation to International Drive. How long does it
take from the Orlando airport
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Q5.
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I'd
like transportation to Kissimmee. How long does it take from
the Orlando airport
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Q6.
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I'd
like Orlando ground transportation to the downtown area. How
long will the drive take from
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Q7.
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What
forms of payment do you accept for Orlando airport
transportation?
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Q8.
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Will
I have to pre-pay for your airport transportation when I make
my reservation?
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Q9.
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Will
I receive a confirmation number when I make my reservation?
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Q10.
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I'd
like to pay the driver in cash when I get to the airport. Will
I get a receipt or a voucher?
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Q11.
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What
if I fail to show or miss my flight to the Orlando airport?
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Q12.
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I
forgot something in the vehicle. What should I do?
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Q13.
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I'd
like transportation from my hotel to area attractions, like
Disney World. Can I call you to make arrangements?
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Q14.
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Do
I need to rent a car while at my Disney hotel?
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Q15.
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Is
the tip included in the ground transportation fare? If not,
how much should I tip the driver?
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Q16.
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Should
I pay gratuity to the driver for the return trip as well?
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Q17.
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Can
I break up my charter throughout the day?
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Q18.
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Can
I take my chartered vehicle out of town?
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Q19.
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Will
I need to confirm my reservation for Orlando ground
transportation?
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Q20.
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I
want to pay in cash—do you still need my credit card info?
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Q21.
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What
if I'm not comfortable submitting my credit card data online?
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Q22.
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What
if my flight to Orlando is delayed, will I be billed for extra
time?
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Q23.
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What
if my fight to Orlando is cancelled? Will I be billed for the
transfers?
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Q24.
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What
is the penalty for canceling my ground transportation without
notification?
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Q25.
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Can
I request a different driver on the return trip?
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Q26Q
q
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Why am I being charged a service fee? |
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A1.
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Your driver
will meet and greet you in the designated pickup area of the
airport, located down the escalators to level 2 (baggage claim
area).
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A2.
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Your driver
will display a professionally made sign with our name “Happy
Limousine” as well as your name.
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A3.
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Transportation
from the Orlando airport takes approximately 30 minutes
non-stop—depending on traffic.
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A4.
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Transportation
from the Orlando airport takes roughly 20-25
minutes—depending on traffic.
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A5.
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Transportation
from the Orlando airport takes about 30-40 minutes—depending
on traffic and the exact location of your hotel.
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A6.
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Transportation
from the Orlando airport takes about 35-45 minutes—depending
on traffic and your hotel’s location.
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A7.
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We accept
Master card, Visa, Discover, AMEX, traveler's checks and cash.
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A8.
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If paying by
cash or traveler's checks, you can pay the driver directly
upon your arrival at the Orlando airport. However, you must
pay for transportation in full at the time of your transfer
whether traveling one-way or round trip. If paying by credit
card, you must pre-pay in full when you make your ground
transportation reservation.
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A9.
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Yes.
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A10.
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Absolutely!
The driver will issue you a pre-paid voucher for your return
trip to the Orlando airport. You may also ask for a
transportation receipt for business expense purposes.
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A11.
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You must call
and cancel your reservation 72 hours prior to your arrival at
the airport. We reserve the right to charge you full fare if
you fail to do so.
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A12.
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You must call
us immediately and report the items left behind. We will do
our very best to recover your property, however we are not
responsible for items left in our vehicles. If we find your
items, we will notify you immediately to make arrangements for
pickup or delivery. Please note: we may charge a nominal
fee for transportation of your belongings to your hotel.
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A13.
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Sure.
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A14.
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Not really!
Disney World has a superb onsite ground transportation system,
which is offered to their hotel guests at no charge. Travel
anywhere on the Disney grounds free of charge!
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A15.
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The ground
transportation fares quoted on this web site do not include
tips. We recommend that you tip your driver between
15-20% of fare.
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A16.
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No, since you
might not have the same driver for your return trip.
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A17.
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No! All
ground charters run concurrently and cannot be spilt up.
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A18.
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Yes, but you
will be billed at a higher rate than in-town charters. You
must notify us at the time of your airport transportation
reservation if you plan to book an out-of-town charter. You
cannot charter a vehicle at in-town rates then take the
vehicle out of town. You must advise us when making your
reservation that you wish to use part of your charter in town
and part of it out of town.
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A19.
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We do not
require that you confirm your reservation once you have given
us the information. It is, however, a good idea to call us at
least 24 hours in advance of your arrival to Orlando, just to
be on the safe side.
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A20.
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Yes, all
reservations for ground transportation to and from Orlando
airports must include credit card information. If paying by
cash or traveler's check, select the "cash" or
"traveler's check" option in the "Payment
Type" field, then complete your credit card info. We will
not charge your credit card if you have selected the cash or
traveler's check option. But we do require a valid credit card
number.
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A21.
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All
information captured by our secure reservations form is
encrypted for your protection. If you prefer, you
may call us toll free 24/7 and give your credit card
information to a live reservations agent.
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A22.
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No, but
please try to call our toll free number to inform our
reservations center of the impending delay.
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A23.
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No. When we
verify your flight information with Orlando airlines and are
warned that your flight has been cancelled, you will not be
billed. However, if your flight was not cancelled and you
failed to arrive in Orlando and failed to inform us, we
reserve the right to bill you for a full one-way fare.
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A24.
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Our policy
clearly states that you must cancel your reservation 48
hours in advance of your arrival to Orlando, as well as 72
hours in advance if arriving at an airport outside of
Orlando. When your reservation is accepted, we hold a
specific vehicle for you, which means that we will not double book that car
for ground transportation. We require a 7 day
cancellation notice for all charters
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A25.
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Absolutely!
But please tell us the reason so we may take appropriate
action in order to better train our airport drivers.
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A.26
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Service fee covers miscellaneous charges
like fuel, sodas, water, and getting the vehicle washed etc.
We will not add a service fee for sedan and 10 pax van local
trips(25 miles or less from MCO), however a service fee will
be charged for all other vehicles and all out of town trips.
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